In this week's newsletter, explore how Communications Platform as a Service (CPaaS) helps businesses modernize and remain competitive by enhancing their contact center platforms, while small and medium-sized businesses can streamline operations and grow by adopting essential technological trends. Discover the emergence of infrastructural automation and platform engineering, addressing shortcomings in developer self-service, and learn about Hitachi's new Generative AI Center, promoting safe and effective usage of advanced AI. As AI continues to have a global impact, uncover its role in regulating socio-economic dynamics and how proficiency in music and video production benefits no-code platforms, streamlining workflows and boosting speeds.
As companies increasingly look to digital transformations, the popular DevOps and infrastructure-as-code model is failing to meet demands for developer self-service and automation on the scale it intended. Infrastructural automation has introduced a platform engineering discipline which addresses such shortcomings through offering developer self-service subjects including built-in security and compliance controls, emphasising what the IaC operational method cannot fully accommodate.
Communications Platform as a Service (CPaaS) can help on-premises contact center platforms keep pace with modern customer experience (CX) transformation, enabling companies to layer real-time cloud-based capabilities on top of legacy systems. With CPaaS, they can add features such as click-to-call, live chat or cross-channel customer journey mapping, as well as enhancing security and management control within the contact center platform. While this can represent a major shift for IT and CX leaders used to full-code platforms, it's an imperative move for companies that want to remain competitive.
With the battle for AI supremacy in full swing, countries around the world are investing heavily in regulating AI, as it poses a considerable threat to current socio-economic dynamics. Additionally, AI is now becoming proficient in music and video production, but for no-code platforms, this presents more of a benefit rather than a loss, as it streamlines workflows and increases production speed.
Japanese technology company Hitachi has launched a new Generative AI Center to ensure the safe and effective use of the advancing technology, teaming data scientists, AI researchers, and other specialists together to promote the safe use of the system and manage its accompanying risks. Many of the activities powered by generative AI are expected to increase productivity and maximize the value offered to the firm's customers, including code generation and summarizing; consulting services for employing the AI system will be launched next month.
Small and medium-sized businesses (SMBs) can overcome challenges and streamline their operations significantly with the adoption of technology. Cybersecurity, automation, cloud computing, decision intelligence, artificial intelligence, privacy-enhancing computation, remote technologies, low-code/no-code technology, and everything as a service (XaaS) are some of the essential technology trends that SMBs can implement for growth.